Jetstar recorded the bottom cancellation price amongst main Australian airways in September.
The low-cost service cancelled simply 1 per cent of flights final month, based on the newest BITRE information, overwhelmed solely by regional carriers Hinterland at 0.2 per cent, and Virgin Australia Regional Airways (VARA), which cancelled no flights in any respect.
Jetstar additionally beat sister airline Qantas’ mainline home providers for on-time arrivals, at 79.3 per cent to Qantas home’s 78.4 per cent, in addition to Virgin Australia individually at 76.9 per cent.
Whereas the Qantas Group subsidiary pipped Virgin for on-time departures (78.3 per cent to 78.2 per cent), it fell behind Qantas home at 82.5 per cent, marking Jetstar’s greatest September on-time departure price in 10 years exterior of COVID-19.
“Prospects flip to us for low fares, however in addition they desire a dependable service – and time and time once more, that’s precisely what we’re delivering,” stated Jetstar’s chief working officer, Matt Franzi.
“Our clients are on the coronary heart of all the pieces we do, and we will hold working exhausting to be the highest low-cost airline we will be.”
On a community scale, QF-designated flights (Qantas and QantasLink) noticed increased reliability than VA flights (Virgin Australia and VARA).
On-time arrivals for Qantas community flights have been at 79.8 per cent, whereas 81.1 per cent departed on time in September, in comparison with 76.9 per cent and 78.0 per cent respectively for Virgin community flights. Qantas stated work was underway to additional enhance its reliability.
“We’re happy with the robust home on-time efficiency we’ve achieved once more this month,” a spokesperson stated.
“It’s a credit score to the hundreds of Qantas workforce members who proceed to give attention to bettering reliability and sustaining robust efficiency for our clients every single day.”
As standard, nevertheless, Virgin beat Qantas on community cancellations, with 1.5 per cent of flights cancelled in comparison with Qantas’ 2.8 per cent; QantasLink individually had the worst cancellation price for the month at 3.4 per cent.
Virgin Australia common supervisor, Built-in Operations Centre, Danny Norman, stated the airline was happy to have improved its on-time efficiency over August.
“Almost 80 per cent of a median 404 day by day scheduled home Virgin Australia flights departed on time in September, and solely two per cent of these skilled delays of over 60 minutes,” he stated.
“We accomplished 98.5 per cent of scheduled home flights, sustaining our place as having the bottom common cancellation price of the foremost Australian airways in 2025.
“September was a busy month for passenger actions, with faculty holidays and AFL finals, for which Virgin Australia scheduled practically 3,000 further seats.
“We’re targeted on steady enchancment and sustaining a secure and dependable operation for many who select to fly with us.”
Common efficiency throughout all collaborating airways was worse than long-term averages for each on-time arrivals and on-time departures; nevertheless, cancellations have been decrease than the long-term common for the month.
The outcomes come after Qantas was named probably the most punctual Australian home service for the 2024-25 monetary yr, although Virgin had the next completion price.
On-time arrivals (per cent)
Qantas and QantasLink – 79.8
Virgin Australia and VARA – 78.0
Hinterland – 90.8
QantasLink – 80.7
SmartLynx Australia (previously Skytrans) – 79.6
Jetstar – 79.3
Qantas – 78.4
Virgin Australia – 76.9
Rex – 74.6
Virgin Australia Regional Airways – 69.1
On-time departures (per cent)
Qantas and QantasLink – 81.1
Virgin Australia and VARA – 78.0
Hinterland – 94.1
SmartLynx Australia (previously Skytrans) – 84.2
Qantas – 82.5
QantasLink – 80.3
Jetstar – 78.3
Virgin Australia – 78.2
Rex – 77.0
Virgin Australia Regional Airways – 64.9
Cancellations (per cent)
