Finnair has been rated to obtain the best star score, a 5 Star World Official Airline Score from the Airline Passenger Expertise Affiliation (APEX) for 2026. The airline rankings are based mostly on licensed airline passenger suggestions, and passengers rated multiple million flights throughout almost 600 airways worldwide.
“This recognition holds particular significance for us because it displays the voices of our prospects. It’s an affidavit of our workforce’s dedication to creating our prospects’ journey higher on daily basis,” says Eerika Enne, Head of Inflight buyer expertise at Finnair.
This marks the fourth consecutive 12 months Finnair has obtained the 5 Star World Official Airline Score based mostly on impartial, third-party passenger suggestions. APEX is a community of the world’s main airways, suppliers, and associated corporations.
“I’m happy with the work our workforce has completed – and continues to pursue – to make sure this objective is met sooner or later as nicely. We sincerely thank our prospects for this acknowledgement and for selecting Finnair,” Enne continues.
Understanding buyer wants is on the core of Finnair’s method, and focus areas embrace operational reliability, which was 99.3 % in August 2025, and a seamless buyer journey from digital channels and buyer care to the inflight expertise and cabin design. Finnair has just lately renewed the cabins of all its long-haul plane, opened a brand new, bigger lounge on the Schengen facet of Helsinki Airport, and is presently renewing the cabins of its Embraer plane.
This entry was posted in All on September 12, 2025.
