Clients could e-book and fly with confidence
MONTRÉAL, Aug. 19, 2025 /CNW/ – Air Canada mentioned it would progressively restart its operations at this time after reaching a mediated settlement with the Canadian Union of Public Workers (CUPE) via a course of overseen by a mutually agreed-to mediator, William Kaplan. Mediation discussions had been begun on the premise that the union decide to have the airline’s 10,000 flight attendants instantly return to work, permitting the airline to renew the operations of Air Canada and Air Canada Rouge, which have been grounded since August 16.
“The suspension of our service is extraordinarily troublesome for our clients. We deeply remorse and apologize for the affect on them of this labour disruption. Our precedence now’s to get them shifting as rapidly as doable. Restarting a serious provider like Air Canada is a posh enterprise. Full restoration could require per week or extra, so we ask for our clients’ endurance and understanding over the approaching days. I guarantee them that everybody at Air Canada is doing every little thing doable to allow them to journey quickly,” mentioned Michael Rousseau, President and Chief Government Officer of Air Canada.
The primary flights are scheduled for the night of August 19, however clients are suggested that the airline’s return to full, common service could require seven-to-ten days as plane and crew are out of place. Throughout this course of, some flights can be cancelled over the following seven to 10 days till the schedule is stabilized.
Solely clients with confirmed bookings whose flights are proven as working ought to go to the airport (verify your flight’s standing on aircanada.com or on the Air Canada cell app earlier than going to the airport). Air Canada will supply choices to these with cancelled flights, together with acquiring a full refund or receiving a credit score for future journey. The provider may even supply to rebook clients on different airways, though capability is presently restricted because of the peak summer season journey season.
As is customary, Air Canada won’t touch upon the settlement till the ratification course of is full. Throughout any ratification or beneath the binding arbitration course of, a strike or lockout shouldn’t be doable, which means clients can plan, e-book and journey with Air Canada with certainty.
